1. How can I place an order?
To place an order, browse our webshop, select the products you want, and proceed to checkout. Enter your shipping details and complete payment securely.

2. What payment methods do you accept?
We accept credit/debit cards and bank transfers. Payment is required at the time of placing your order.

3. Can I cancel my order after placing it?
Orders cannot be canceled once placed. However, if you contact us quickly and your order has not yet been processed, we will try to assist you. Please contact us via our contact form.

4. How do I know if my order has been accepted?
After placing your order, you will receive an email confirmation. If your order cannot be accepted, we will notify you and refund any payments made.

5. What are your shipping options and costs?
We ship to most countries within Europe.
Shipping costs are shown at checkout and depend on the destination and order size.
We offer free shipping for orders above €119 in the Netherlands and €129 in Belgium.

6. When will I receive my order?
Orders placed before 15:00 on working days are usually shipped the same day.
Delivery generally takes 1 to 3 working days after dispatch, but delays outside our control (like shipping carrier delays) may occur.

7. How can I track my order?
After your order ships, you will receive an email with your tracking number.

8. What should I do if I entered the wrong shipping address?
If you notice an error in your shipping address, contact us immediately. If your order has not yet shipped, we will try to correct it.

9. Can I return an item?
Yes. You have the right to cancel and return your order within 14 days after receiving it, without giving any reason.
After cancellation, you have another 14 days to return the product.

10. How do returns work?

• Products must be unused, unopened, and in their original packaging.

• Return shipping costs are your responsibility.

• Cosmetic products (such as gels, base coats, top coats) cannot be returned once opened, for hygienic reasons.

11. How do I get a refund?
After we receive and inspect your returned product, we will refund the full purchase amount (including original shipping costs) within 14 days.
If the product is damaged beyond what is necessary to inspect it, we may deduct the loss in value.

12. Can I exchange a product?
Yes, exchanges are possible. Contact us via the contact form to arrange an exchange. Return shipping costs are at your expense.

13. What should I do if I receive a damaged or incorrect product?
Contact us within 7 days of receiving the order. We will arrange a replacement or refund as quickly as possible.

14. Are your products for professional use only?
Yes, our products are intended for professional use. Please follow all instructions and warnings carefully.

15. How do I update my account information?
Log into your account on our website and update your details under “Account Settings.”

16. Do you offer gift cards or discounts?
Currently, we do not offer gift cards. Check our website and social media for future promotions and discounts.

17. How do I opt out of marketing emails?
You can unsubscribe at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us directly.

18. What is your shipping policy?

• Orders placed before 15:00 on weekdays are usually shipped the same day.

• If a product is out of stock, we will inform you.

• Delivery is via DHL or other selected carriers.

• Delivery is usually between 09:00 and 18:00. We cannot guarantee exact delivery times.

What are your shipping costs?

• €5.45 (incl. VAT) for small orders (NL, fits in mailbox)

• €7.95 (incl. VAT) for orders under €119 (NL)

• €10.50 (incl. VAT) for orders under €129 (Belgium)

• Free shipping for orders above €119 in NL and €129 in BE

19. What is your return and refund policy?

• You have 14 days to cancel your order after receiving it.

• You then have another 14 days to return the product.

• Refunds are processed within 14 days after receiving the return.

• Products must be returned in original condition and packaging.

• Cosmetic products that have been opened cannot be returned.

20. How can I contact customer service?
Contact us through our contact form. We aim to respond as quickly as possible.

21. How can I submit a complaint?
If you have a complaint about our products or services, please contact us via our contact form.
We will respond within 14 days after receiving your complaint.
If more time is needed, we will inform you when you can expect a full reply.
If we are unable to resolve the issue together, you have the right to submit your complaint to an independent dispute resolution body or through the European ODR platform (http://ec.europa.eu/odr).